I had a guest instant book for a checkin today. We have a st...
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I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
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This is most annoying.
When a guest is attempting to book, why does their lack of fiscal responsibility and soundness result in my calendar being blocked? No one holds my tickets, shopping cart, seat etc., when I buy something online with a credit card that doesn't work. Why should my calendar be blocked for 24 hours while they straighten out their mess?
There should be a line in the reservation request informing hosts of this before we agree to accept the request.
"You just got a request for <dates in the future>. YOUR GUEST'S PAYMENT INFORMATION HAS NOT BEEN VERIFIED. Accept if you can host, or decline if these dates don’t work for you."
The HELP says there seems a way for hosts to not allow it, but i do not understand it, even when i look at the Dutch translation :>(
"Hosts replying on web will have the option to give guests a 24-hour window or not. If the host would prefer not to allow a 24-hour window, the request will be canceled penalty-free for both host and guest."
Quoted from:
@Emiel1 yes it is true, you can decline the booking without payment by using web version. I hope this option still available.
When I logged on to the web version I did see that his payment was still pending, but I had already accepted the booking, so I don't know if that message was there before. So now I'm annoyed that I have to use the web version to know if guests have payment issues. 😉
I lost an 11 day renter because of this. I will definitely be more careful when I accept a booking. "Accept if you can host, or decline if these dates don’t work for you." What if the dates work for me and I can host but I don't want my calendar blocked by someone who hasn't paid?