My listing has been very well ranked for the last 5years, on the first page or second most of the time
Since end of November, it is on the 5th page,
called Airbnb so called "customer service"which roboticly repeated to me that they couldnt do anything about it since it is computerly ranked. After 10 minutes he told me he would let the IT department know.
Result for me, no booking for the last 6weeks, never happened in 5 years... catastrophic situation.
I know Brussels had a lock down for a few days - friends having location in the center got a few cancellation but no major change (20% less booking)
I went from last december 98% occupation to 30% occupation and no booking in January... never seen in 5 years!
I have
5 stars reviews,
Super host status,
Instant booking,
Airbnb photographer,
Great location,
Answer to all messages within couple of hours
Did anyone activated the smart pricing and got issue with it, was wondering if that could be the issue?
Even went to AIrbnb Open which was cut short and to be honest wasnt really worth it since the interesting worshops where fully booked.
How can bad listing be put before good ones?
When I say bad, I mean ones without official pictures, no reviews, no stars, not complete and further out the center of the city and sometimes even more expensive...
Since the customer service is so hopeless, if someone has an answer to me, would be greatful.
Thanks.
Jean