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Hi @Kelmany1 ,
I disagree on what @Jackie148 has said.
Wifi is one of Your listed amenities and it does not work. You will certainly agree, that it is more inconveniant for Your guest to go to a local McDonalds to get wifi compared to have it inhouse.
Lets make an example: You go to a restaurant and order fish and chips. Waiter comes, serves You, but on the plate there is only fish, no chips. Would You pay the full price for the meal? It does not matter what the reason for the absence of the chips is. Maybe the Chip delivery truck had an accident, maybe the 80 year old mother of the chef put the chips somewhere and she can't find them again. All that doesn't matter, the point is: There are no chips and that's it.
Conclusion: Your guest is entitled to a parcial refund of the rent. How big should that refund be?
And here's the meat. There are guests out there that check out, and after check out they claim 50% or even 100% of their rent back bc the wifi didn't work for 3 days. That of course is unacceptable.
Talk to Your guest now and come to an agreement on how to handle the situation. Maybe You can agree to a 10 to 20% discount for each day the wifi doesn't work, then document the agreement through the airbnb messanger and have Your guest confirm. If Your guest doesn't want to agree on anything, offer him or her to leave in exchange for a full refund of all nights not used, again through the messanger.
Finally an off topic question. You are renting Your room for $11 a night and offer 23 amenities including shampoo, heating, washer, aircondition, microwave, fridge and, quote: „Wifi Continuous access in the listing“. How can You make a profit or at least break even under these conditions?