"Totally understand that stuff happens."
Understanding that stuff happens is called being a grown-up.
Communicating your needs is called being a grown-up.
Being patient and reasonable is called being a grown-up.
This is a great guest.
@Ann72 no I didn't think they were rare! Its just that after a bad hosting experience a good guest always restores my faith in people. One day we may have the equation tipped too much on the side of non-awesome guests and that's when we will rethink our options.
@Laura2592 Good point. I look at it the opposite way, probably because I'm an incurable optimist: an off guest just reminds me that some people are toxic and don't want to be happy about anything. I almost feel sorry for them. Almost - but not quite lol.
My Airbnb fridge died unexpectedly last summer: the guest checked in, and said it wasn't cold. I went and checked on it, and yeah, it wasn't working. They were totally cool about it. I went out and got a new fridge at Costco and installed it while they were at dinner. Never one complaint about it, and they didn't mention it in their review. I did mention it in their review specifically, because I think anyone can be nice when things are great: it's a lot more telling when someone is nice when things go off the rails.