We are so disapointed with the AirBnb process for damage claims, we felt the need to share since ABB Marta has refused us in our recovery costs. Apparently we were unclear of the process as we had read that we had 14 days to process and file a claim for damage. NO, not the case if you have a back to back. Which means you have to document, clean, get estimate, replacements all in a matter of minutes prior to the next guest arrival. Technology these days and date/time stamps on photos should serve and evidence of damage regardless. We lost over $400. Guest never replied, never acknowledged any of it. Today we experienced more damage just 2 guests later and again we had a back to back. We submitted our claim anyways. Not as significant however roughly $250 none the less. We firmly believe that travelers are not held accountable for their actions while sharing space from Hosts. We ultimately suffer the damage and cover the costs. Its ridiculous. We have no control over deposits, therefor there is no accountability and I am starting to think some of these travelers know they can get away with it. We do have amazing experiences with most, however those few are really ruining it for everyone else. We also learned yesterday that we chose to change our listing to instant book so we could decline a reservation we were uncomfortable with. We then chose to click the box under booking requiremens that clearly says " recomended by other hosts and have had previous travel". Well, according to customer service we will still get those requests to book, Waaiiiiit for it, even though we have checked the requirement to only accept instant book from travelers who have been recommended by other hosts. Customer service says we will still send those requests to you so you can decline them on your own. Well why would you give us the option to check a box that clearly says "recommended by other hosts and have traveled before with ABB"? Then when we do decline we have to explain to not only ABB as to why we are declining, we also have to explain it to the guest who wanted to book!!?? The other concern we have is occupancy, we are permitted to accept a maximum occupance of "8". period! Our county, fire, has a mandated max persons permitted to stay. This includes "TODDLERS and INFANTS". We cant have 8 adults and 6 toddlers or infants. ABB has decided this on their own and do not consider that each state, county and vacation rental permit process has there own requirements? Its obsurd. We have amazing reviews and id say 4 of our 10 have been awful, those odds arenot good. Does anyone have any knowledge or tips for how to handle any of this? Nobody seems to want to help us or resolve recovering damages when rightfully documented. Wondering if anyone else has occupancy limits that is being bypassed by airbnb that could ultimately have our permit revoked. Sincerely, rental frustrated!
