Hi All Hosts,
We are relatively new to hosting for only a month in 2020, now opening up for 2021 after 🤞lockdown ends in May.
We received a booking for 1 night in our 400 sq ft Cottage for a family of 4, 2 adults, 2kids. Ok, doable. Now they want to include 2 more 14 & 15 year old nieces. Therefore, 6 guests. I explained the cottage size and the maximum is 4 guests, so no to any additional guests.
I have cancelled the reservation.
Did I make the right decision? I have a 5 star rating and am willing to pay the penalty, but I want to be sure that I have made the right decision for both my guest and myself.
Did I make the right business decision?