@Everyone
I make sure each guest gets a presentation for every "type" of memory aptitude/learning ; visual, auditory, kinesthetic...plus everything is offered in print 3 times in 3 places. I still get messages asking what's already been shared about 50% of the time lol...but hey...people are here to relax, so I'm glad they do.
I've had many folks tell me the app hiccoughs here along the coast where receptions is spotty, so I send everything, including directions and check-in information within the messaging function of the platform. It's also best practice if there's an issue to heve everything documented there.
I worked in locations in the filming industry for years, so I'm accustomed to providing detailed maps and directions to all manner of folks from tempermental directors to logistics experts to 'valley girl' extras and technogeeks lol. I know my right from my left, where true North is, what mile markers and road signs are, pay attention to sunrise and set times, check weather conditions, and I research construction delays and re-routes based on where they're coming from.
I recommend they print the message with directions and check-in info in case of bad reception, dead battery, etc and ask them to reply with a general ETA for a quick welcome orientation upon arrival, during which I give them a tour, show and tell them how everything works, point out the house manual, house rules, emergency information, food and activities compendiums I created, the brief check-out list posted by the door., and the note indicating how they can reach me anytime on the wall (repeated from the message with the directions, bu the entry, and in the on site manuals).
My focus in on the warm welcome to put everyone at ease, and providing excellent preparation and Service during thier stay within thier comfort level of interaction. By asking for that ETA, I know they got the directions, read far enough to find that request and directions, and they know I'll be here when they arrive and throughout thier stay. This also confirms there's no wiggle room for extra guests, unannounced pets, land sharks, dinosaurs, alien landing ships, etc., lol...
As long as they read and follow my suggestions and directions (NOT Google's, as I specifically state...3 times) everything's been seamless, but about 30% still use Google ,and end up in someone else's driveway 1/4 mile away, only to realize they had the correct information all along...and arrive late looking sheepish.
It's been good for some laughs, but it's also resulted in a handful of unfair "location" category dings (oh the irony!!!). There's no Uber or Lyft out here, so the only other option is to is be like @Robin0, meet everyone in town, and have them follow me for the last couple of miles, which, based on the accuracy of most ETA's, and the placement of local prewpubs and fresh seafood...that isn't even remotely practical lol...
So, providing the info in more than one form helps, and pre-thinking everything from the timid guest's point of view is also recommended, just to cover all the bases.