Thank you @Kira32 , @Ange2, @Donna240 - I’m with your way of thinking..... and I do love that @Kira32 , now that you are young, you are experienced! Well done girl! Got the cake to eat as well! 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼. 🙂
So I’m sorry @Inna22 , @Kath9 and @Lisa723 that you have all had such negative experiences, as to typecast a demographic. It does happen, but it shouldn’t matter.
Things that might help, which I’m sure you are all already doing:
- Ensure your check in and homestay folder information has written and visual “how to operate guides”. Signage if needed. This assists the well versed in English, and those without English.
> Not everyone absorbs information audibly, whether young or old. (This has nothing to do with hearing impairment.)
Generally the Millenials are champions with technology - and in the majority, so they should be, as they have known nothing else.
> But tech savvy types exist across all ages, as do “absent minded” “in the clouds” - professors of all ages.
- Please continue to make the first step when guests raise concerns. Don’t wait for an invite. State this is what you do to assist them. Write it in your on site information, or back it up on the Airbnb message board if your gut is grumbling... (documentation)
> Unless they are involved in illegal activity, it is usually appreciated. I have found this with the very aged, baby boomers and the young first time Airbnbers....
> Experienced guests tend to know the ropes when it comes to expectations. But I’m not stereotyping for fear of being proven wrong.. 🤣🤣🤣🤣
When frontline managing staff or customers, it is a “personality type” and traits, as well as their life experiences that tend to pattern the human reactions and responses. Our guests are these very same people. Race, age and culture tend to not make too many differences with a personality type. Though a person’s upbringing or background may restrict or enhance their confidence to give it a go, or query it in the first place.
Luckily my best guest’s have been young and old.
My worst guests have also been young and old.
As a young oldie by birth, I think I’m all of them. And YES, I often can hang around in a homestay (when not sharing), for that’s my right - unless it’s written in the house rules, that I must not be on site! Also, as a mature individual who feels young at heart, who happens to also be a superhost (often maligned as a guest), I do give five stars ⭐️ ⭐️⭐️⭐️⭐️ quite willingly in my guest reviews. If I have a concern, that gets listed in the private feedback.
Overall advise is to just breathe...
continue to:
* be the rock...
* be the water....
* be prepared....
* be flexible...
* be the host you need to be...
* and let the birth certificate, in these circumstances, not matter.
🌻🏆💐🌷💐🌷💐🏆🌻