a guests credit card won't work

Cheryl97
Level 2
Macomb, MI

a guests credit card won't work

I don't know what to tell this guest. He is in Brazil and I am in Michigan, USA. His payment method is not working. His bank or credit card company says it's on airbnb end. Now what do I do? I reconfirmed available dates. 

3 Replies 3
Cheryl97
Level 2
Macomb, MI

He has rented for a few months before. He's legitimate. 

Jeanine27
Level 1
The Hague, Netherlands

hi, i am a host but now a traveller as well. i booked a place and meanwhile Ihad to cancel mu creditcard since i lost it during my travels. I dont know how i now can pay for the booking i have made. suggestion anyone?

jeanine

Jeff158
Level 10
Caernarfon, United Kingdom

Hi @Jeanine27

If you have booked then you have a booking confirmation.

Ring the number on your booking confirmation, the payment may have gone through before you cancelled your card.