Hello everyone, I really hope to hear from you guys on this one, I am at a total loss as to how to combat a review like this that is just simply false. I just received a review that accused me of being misleading in my "Listing description, Sleeping arrangements, Missing details", and stated "beware shared bathroom and common area with another guest", and gave me 3 stars.
1. The "Sleeping Arrangements" are EXACTLY what is listed.
"1 Queen Bed in a Private Room".
2. My listing says VERY clearly that its a shared bathroom, literally right at the top of the listing it says:
"Private room in house - 2 guests - 1 bedroom - 1 bed - 1 shared bath"
Further down I have the option checked that states:
"Who will guests share with?
->Other guests
and I even reiterated again that fact to the guest, in the message sent to her two days before booking I stated again "There will be other guests in the house when you are there, just so you know!"
3. When creating the listing, I very specifically checked all the boxes regarding which areas are shared, which included the bathroom, living room and kitchen.
I am very unsure what to do. I followed all the guidelines, filled out the correct information, checked all the appropriate boxes, and went further by stating again very specifically in a message to her that "there will be other guests".
I guess the guest just didn't actually read the listing at all, or really even read the messages I sent, but to be given a 3 star rating because she couldn't be bothered to read the text right in front of her is very discouraging indeed. Now I am being penalized and have my SuperHost status put in jeopardy because she didn't read?
Comments? Thoughts? Suggestions?