You are an experienced host and you should know that every now and then you are going to get a less than flattering review.
I can't quite understand what your issue is with ABB 'Managers'!!
If you are refering to the fact that you got a poor review and they will not remove it, here are the guidelines for writing a review.
After reading Cheryl's review there is nothing in there that contravenes ABB's review policy...it is just her perception of her experience and the whole review system would just become a complete 'sham' if every host was granted the ability to get rid of something they did not like.
And another thing Aljosa, you don't paint yourself in a good light by refering to a guest as a redneck pathalogical lier simply because she complained about climbing 80 stairs or could not find blankets or other things that should have been readily available. What may seem 'bleedin obvious' to you in your property will not be seen the same way to a stranger! You do need to spell things out to guests, not let them go on some sort of 'treasure hunt' to find them.
It is mainly your attitude here that I find disappointing! You have come here in an aggresive, abusive way! I understand you feel upset and angry that the outcome of your dealings with the resolution centre may not have been to your wishes. But, I have found throughout my life that soft soothing words get you far further than waving a big verbal stick....and by the way you have explained yourself here, I am not the slightest bit surprised that ABB help have not given you much of a hearing. If you had spoken to me like that on the phone I would have told you to 'go to hell' and hung up on you! Does that make me a ***?
Cheers.....Rob
