airbnb said i lost superhost status due to a cancellation but I did not cancel, airbnb did!

[Brinda0]

I received an email from airbnb today that I lost my superhost status due to a cancellation. However, on my new listing I only accepted all. When i looked at my messag history, there was a cancelled booking from abu dhabi for a one month booking cancelled by airbnb that i NEVER saw or heard from. So THEY cancelled it without it ever reaching me and took away my superhost status. What is up with that? Any ideas? 

[Brittany1]

HI @Brinda0,

I just spoke with Airbnb and they did confirm it was a techinical issue. "I am very sorry for the misinformed email that we sent out last night to many superhosts". My Superhost status was renewed when I woke up this morning. Guessing the same will happen for all of the hosts that had theirs taken away wrongully.

[Dave-and-Deb0]

Hi @Brinda0,

I have sent all the posts on the topic of hosts losing SH status for cancelling on a guest when they did not cancel to the folks @Airbnbhelp.  They did tell me that they would look into the cases of the posts I sent them so hopefully they will fix or escalate this to the right people for you.  

Below is the response I received from them:

"We'll look into these specific cases, many hosts were notified they had lost status due to the a cancellation but upon review it's evident they lost status was due to not meeting one of the other requirements.
+90% response rate +commitment (no cancellations)
+80% of reviews are 5 start ratings
+must complete 10 reservations in the last year.

If a host missed the SH qualifications, like response rate or reviews, their account will be under review for the SH status on July 1st. We hope this is clear and if you have any other quesitons, let us know. Here is the Superhost hotline number: 1-888-326-5753 Thank you for all your questions and support!

We also encourage you have any host contact us directly and we'll have specialist investigate the issue and follow up with them directly."

So, if this issue does not get corrected for you @Brinda0, contact Airbnb.