thank you both kindly for taking the time.
@Branka-and-Silvia0, @Ann72 is correct-- our listings used to show up on the first two rows. this was consistent as i checked consistently. in december, it got pushed down. my account was flagged for no toehr reason than it was flagged. today, i got an email from airbnb that says this:
Airbnb Support
Airbnb Support
1:31 AM
Hello Victoria,
Apologies for the delatyed reply, I was out of office for awhile and needed some time to look into this for you.
Thank you for providing all the above information regarding your issue, I really appreciate it.
I have investigated this further for you and spoke with some experts and the reason that this is happening to you is because your account was deemed as a potential high denial risk.
I cannot tell for sure why this has happened as I can see you have amazing ratings and also you are a very valuable Superhost to our community.
From reviewing everything on your account, it all seems perfectly fine to me. Unfortunately, I cannot put an exact time frame on how long this issue will persist, but I am sure that if you keep doing what you're doing (stay active on calendar, no cancellations, denied requests, etc)
In the mean time we will be investigating the issue.
Thank you so much for your time and patience, it is really appreciated.
Kind regards,