Hosting

Custom List Message Item

Screening groups and pre-approvals

I should receive a message if pre approved guest are approved or declined. A guest was interested to book my room today until Monday, but I did not get any message for the approval/declined message.

in Toronto, Canada in Hosting
Created on 12-04-2015 | Latest activity on 12-04-2015

Smart Pricing...is it as smart as I hope?

Hi, I recently turned on "smart pricing" and my base price is set at $110 per night.If someone books out beyond 4 months they will see my base price... OK, I get that.But if someone searches for a listing under $100 per night for December in my community ... read more

in Tacoma, Washington, United States in Hosting
Created on 12-04-2015

unfair review

can I appeal an incorrect review? A renter said that my listing did not say 2 bedrooms in the home were kids rooms but it does? How can I have airbnb look at the listing ? it seems unfair I am a 5 star host and this remter wrote something incorrec

in Miami, Florida, United States in Hosting
Created on 12-03-2015 | Latest activity on 12-04-2015

Reservation request expired

Hello,the reservation expired because I was discussing with my guest about his arrival time and he did not reply.I cannot accept a reservation if I don't have anyone available to meet him and his family, shows him the property etc.I don't understand why t... read more

in Atlanta, GA in Hosting
Created on 12-04-2015 | Latest activity on 12-04-2015

Guest can't find special offer

I send the guest a special offer & she can't find where it's at to accept it.... Anyone know the guest side well enough to walk us through? read more

in Los Angeles, CA in Hosting
Created on 12-04-2015 | Latest activity on 12-04-2015

prices per week

HI I do not understand how I had a price of 75 per day and know a client book for 8 nights and the price went down to 48.

in Todos los Santos, Mexico in Hosting
Created on 12-04-2015 | Latest activity on 12-04-2015

Special Offer Question

Hi, Do I have to accept a reservation request before I will be able send a Special Offer? I do not want this particular guest to acctually incur a charge on this stay. Not sure how to make sure that happens correctly even having read the instructions. Tha... read more

in Centerville, Tennessee, United States in Hosting
Created on 12-04-2015 | Latest activity on 12-04-2015

Short notice guest cancellation

My guest called me about an hour prior to his expected arrival time to cancel due to bad traffic conditions. Because I was working today I paid someone to prepare the rooom for him and I left work early in order to get back to welcome him. He phoned to as... read more

in Guildford, England, United Kingdom in Hosting
Created on 12-04-2015 | Latest activity on 12-04-2015

Free Webinar The Remote Superhost Airbnb Open Class

I have reached out to Host Educators, and I’m starting a series of webinars where the classes taught during the Airbnb Open will be presented to you, my dear hosts. I’m excited to announce our first class in the series: CLASS: "The Remote Superhost: Deliv... read more

in New York, NY in Hosting
Created on 12-04-2015

What happens if a guest causes damages that exceed the value of the security deposit?

Hi I am new to hosting. I normally charge a $500 security deposit and a $50 cleaning fee as part of the rental. I recently rented my house for 2 months and used the "special offer" tool to offer the pricing to my guest. She accepted and it is rented but i... read more

in Milford, CT in Hosting
Created on 12-01-2015 | Latest activity on 12-03-2015

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