Hello,the reservation expired because I was discussing with my guest
about his arrival time and he did not reply.I cannot accept a
reservation if I don't have anyone available to meet him and his family,
shows him the property etc.I don't understand why t...
Hi, Do I have to accept a reservation request before I will be able send
a Special Offer? I do not want this particular guest to acctually incur
a charge on this stay. Not sure how to make sure that happens correctly
even having read the instructions. Tha...
My guest called me about an hour prior to his expected arrival time to
cancel due to bad traffic conditions. Because I was working today I paid
someone to prepare the rooom for him and I left work early in order to
get back to welcome him. He phoned to as...
I have reached out to Host Educators, and I’m starting a series of
webinars where the classes taught during the Airbnb Open will be
presented to you, my dear hosts. I’m excited to announce our first class
in the series: CLASS: "The Remote Superhost: Deliv...
Hi I am new to hosting. I normally charge a $500 security deposit and a
$50 cleaning fee as part of the rental. I recently rented my house for 2
months and used the "special offer" tool to offer the pricing to my
guest. She accepted and it is rented but i...
Hello I had a reservation with a guest, who is a long term Airbnb hosts
and knows rules inside out. As you know many buildings do not allow
Airbnb, our building allows it but for 30 days rentals. Every guest I
had - I registered as my own personal guest (...
Hi there, I was trying to inquire about a place last night and by
mistake it turned into an accepted reservation from a host. Now I am
getting charge a cancelation fee of $25 and there is a pending charge
for the full amount on my credit card. How do I ge...