Hosting

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where are the instructions for guests that explain how to do a review for their host?

Hi I'm new to Airbnb just had my first guests we had a great experience. They would like to do a posistive review for me however I cant find instructs that I can share with guests. Please can someone explain it for me so I can tell my guests? Thanks in ... read more

Created 07-12-2015 | Latest reply 07-12-2015 by Clare0

in Melbourne, Victoria, Australia

Suggestion for improvement - allow hosts to specify how they are to be contacted

HiLike most Airbnb hosts, I host guests from around the world. This means I host guests from many time zones. In my confirmation and communications with guests, I specify that guests "ONLY" contact me via the Airbnb message centre prior to arrival. Despit... read more

Created 07-12-2015 | Latest reply 07-12-2015 by Hugh0

in Sydney, Australia

payout for cancellation

Recently had someone cancel and we have a strict refund policy. How long until i will recieve the money? Thanks

Created 07-12-2015 | Latest reply 07-12-2015 by Clare0

in Melbourne, Victoria, Australia

check in by member in the group!

Hi,A member of my guest group has asked if she can check in first, but she isn't the person on the itinerary (primary guest). Should I let her check in first on the original guest's request or concent? Please advise. Also, I draw the following statement f... read more

Created 07-12-2015 | Latest reply 07-12-2015 by Clare0

in Xindian District, Taiwan

How can I set a minimum number of days for a reservation?

Is there a place on the Airbnb website where I can set a minimum # of rental days? If so where where is it?

Created 07-12-2015 | Latest reply 07-12-2015 by Claude0

in US

Airbnb shows my listing as being in a different location from where it actually is

Hi, All! Several recent guests of mine have expressed some frustration over the fact that, in searching, Airbnb shows my listing as being several blocks away from where it actually is. In my neighborhood in Brooklyn, this means something. (My listing is... read more

Created 07-12-2015 | Latest reply 07-12-2015 by Deborah0

in New York, NY

"Verified ID" badge versus verifications

A person inquiring has Four Verifications: 1. email address "verified" 2. phone number 3. Facebook (183 friends) and 4. one review. This person however, does not have a "Verified ID" badge. Is there a step they have not completed? This happens occassional... read more

Created 03-12-2015 | Latest reply 07-12-2015 by Lizzie

in San Juan Capistrano, CA

how to modify the booking

Hello Team, I am a host my name is Adidev .One of my guest wants to modify his booking but we both have not enough knowledge about this,and another issues of mine is if a guest booked a day then as per guest said that system not allow to book in same day ... read more

Created 05-12-2015 | Latest reply 07-12-2015 by Lizzie

in Puri, Odisha, India

water damage- guest let sink overflow - what do i do?

Hi guys, guest filled sink, left tap switched on, it overflowed into our kitchen and living room. I've never had this situation before - a guest 'got distracted by a call' and left the tap fully on in the kitchen. How do I price the damage? It's still we... read more

Created 04-12-2015 | Latest reply 07-12-2015 by Irra-Ariella0

in London is home, and I'm lucky to live in the heart of Parsons Green

wrong star review (1 star for location)

Hi, With one guest who stayed with us for the second time we seem to receive wrong star ratings every time. Last time it appeared she gave us 1 or 2 stars when in reality they were all 5 stars. After contacting Airbnb they contacted guest who confirmed th... read more

Created 07-12-2015 | Latest reply 07-12-2015 by Gonçalo0

in Shanghai, Shanghai, China

Get to know our 2022 Host Advisory Board members

where are the instructions for guests that explain how to do a review for their host?

Suggestion for improvement - allow hosts to specify how they are to be contacted

payout for cancellation

check in by member in the group!

How can I set a minimum number of days for a reservation?

Airbnb shows my listing as being in a different location from where it actually is

"Verified ID" badge versus verifications

how to modify the booking

water damage- guest let sink overflow - what do i do?

wrong star review (1 star for location)

Get to know our 2022 Host Advisory Board members

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Are welcome gifts/snacks a good idea?