Hosting

We have a home in a very busy seasonal rental area that requires hard-to-get ferry reservations and has used AirBnB for the past few years. Some of the recent changes and the Super Host rules are proving to be a problem however for ourselves and other hos... Latest reply by Ken-and-Kathleen0

I've been hosting AirBnB now for the better part of a year and have generally not had any issues. I recently had a guest book a single private bedroom in my 2 bedroom apartment. I wasn't home for the duration of the stay, but after returning home 2 days a... Latest reply by Allison2

Hello everyone! I am a superhost and co-host based in Manchester, I provide complete co-hosting services to other apartments through Airbnb platform. As a housewife, I am extremely flexible with time and available 24/7 for any enquiries from the guests an... Latest reply by Mia93

I’m brand new to hosting, so I don’t think I handled this very effectively, but.. I had a booking made by a guy, which I didn’t realise was actually on behalf of another elderly couple. No big deal at all, that’s happened before so that was ok. He, and ... Latest reply by Crystal144

I do not have any signboard suggesting the name of my property, or anything to indicate that my house is open for guests because (a) I don't have a fancy name and (b) I also find it quite commercial to do so. I only rely on AirBnB online for bookings. But... Latest reply by Victoria567

Last Thursday I had serious problems with my guests, I contacted AirBnB by phone, by mail/chat they thanked me for calling, understood my problem, were very sorry with my problem, would give it to an accountmanager with high priority but that was all. No ... Latest reply by Patricia1190

I am a superhost with a beautiful (hopefully still) place on Topsail Island. Last September Hurricane Matthew came through and several bookings were cancelled and I gave them a full refund. Airbnb did not, however, refund me the host fees. I am in the pos... Latest reply by Kristen21

I've been working on joining the Family Collection, and about a week ago, finally got my 2nd family booked and they gave me a good review. I got the "Family Collection" added to my Opportunies page under "Progress" tab. Then, a few days after my review ... Latest reply by Geoff22

Hi, we've just accepted our first Airbnb booking, but I forgot to tick that 'require ID' tick box in the settings. Person booking doesn't have a profile picture and has only verified their phone number. Would you suggest we ask them to complete the ID pro... Latest reply by Letti0

My favorite memories with Airbnb are all with customer service! I think this latest interaction with them was THE BEST! One of the guests brought me fleas recently! How kind of them! When I hit up AIrbnb for the first time in over 1,000 guest stays t... Latest reply by Lizzie