I set my listing as strict cancellation. Guest booked. I prepared the room, sent checkin information for guest then go to work ( I have a day job). Guest canceled last minute and asked for refund. I refused. Guest left a 1 star review for "incorrect address', 1 star for "host didn't respond check in, location, value..." I was shocked and contact Airbnb support team, hope that the extremely unfair review /wrongful rating can be took off, so that it won't affect my overall build up rating for the past 12 months I host. But they refused to help. I decided to take my listing off Airbnb but the system keep give me error and don't let me to. I gave the correct address, fast response, did my job to prep the room, and stick to my cancellation policy. But at the end I get an unfair rating and no support from the platform that I trusted and open my home door the past 12 months. Very dissatisfied and disappointed. Airbnb should remove the strict cancellation as an option for hosts because that was not really an option, IMO.