can't leave a review

[Jennifer28]

I've written a review for my guest, but when I click "submit", nothing is happening.  I've tried several times through the day.

[Robin4]

@Jennifer28 Hi Jennifer, A little bit hard to give advice with so little information, but, here goes!......To possibly state the obvious...you have had previous reviews so you should know the system!

1/. You are logged into your page, and not using a shortcut possibly through an in-cognito window! It sometimes helps to delete your cache and open a new browser.

2/. The booking has taken place through Airbnb, and you have a relevant booking code!!

3/. It was not cancelled due to verification, or some issue like that, because you can still have a message stream with the potential guest, even though Airbnb cancelled the booking....... 

4/. You are still within the 14 day window for leaving a review.

I know these things may seem somewhat silly to bring up but, they have all happened before, and we do become creatures of habit and can overlook the simplest of things...Particularly the number 1/. thing! Sometimes I will have to re-login two or three times  whilst on my page for some reason or other.

A bit more information would have made it easier to make a constructive comment but I hope this helps....and, all the best with it Jennifer....Cheers....Rob

[Jennifer28]

@Robin 

Hi, Robin,

I tried going in through the e-mail reminder from Airbnb to do the review.  When that didn't work, I logged in directly and clicked the link to review.  I have 2 days left in my window to do the review. I tried both ways again today and it is still not taking my review.  I can see my text in the boxes. The stars light up when I click the them. The thumbs up turns pink when I click it.  I click "submit" and the screen gets lighter like it is doing something, then the whole page comes back and nothing has happened.

I logged in again to see if my review was there and it is not. Today Airbnb sent me another reminder to do a review.