cancellation policy

[Leona1]

hi there,

my first time encounter a guest wanted to cancel her booking during her stay, she originally books for 28 nights, but now she likes to leave  5 days earlier. So base on the flexible policy, do I need to refund her anything?

thanks!

[Marcus0]

Let her cancel the booking herself (not you) and the cancellation policy in place will decide the compensation you receive.

There is no point refunding the guest either as I am sure it will be extremely difficult for you to find a replacement booking at such short notice.

[Queenie0]

Always refer guests to Airbnb for refunds.  In this situation, it seems that your guest has already determined that she will get no refund since  a 28 day booking is always prepaid and guaranteed (since usually this length of stay also gets discounted prices by the host). She is hoping you will refund her in cash. Don't.