The customer support has until yet NOT RESOLVED our issue.
First of all, it took more than 8 hours for them to RESPOND! Even while knowing, that it was an emergency! After responding with "copy-paste" argumente from their website! They have ghosted me for 2 consecutive days!
The bathroom's flat has MOLD, dirty curtains, hair everywhere it is just disgusting. The shower is broken, the blinds are also broken and Airb&B has been just useless!
We cannot leave, as we rented the place for almost one month! We are coming from abroad and rented this flat close to the lake of Zurich.
So far NO ONE has helped us, nor called us or giving us advise, another flat, compensation, money back. NOTHING!
I want everyone to know Airb&b used to be a great solution regarding housing, now days is the **bleep**tiest company ever! This is NOT the first time we have encountered this properties, rented by an administrator, being so DIRTY, OLD, MOLDI and disgusting!
WE WANT A REFUND! AND ANOTHER FLAT FOR THE REST OF OUR TIME IN SWITZERLAND!
Property in 8008 Baurstr. Zurich