I am getting seriously **bleep** off with airbnb.
Firstly, it is impossible - as far as I can find to contact them directly to lodge my complaint. It is like trying to find your way through a maze. Most user unfriendly. Secondly, my complaint is the number of emails I get all related to one booking. Everything is already done, dusted and confirmed with guests and I still get on average of 4 emails afterwards stating my time to respond is running out etc. etc. Grrrrrrrrr - I am seriously thinking of cancelling my arrangement with airbnb if only I knew how?
*[Profanity hidden –in line with the Community Center Guidelines]
The number does not work and is very expensive from outside the USA. Here in Bucharest, I am absolutely nauseated with AirBnb, complete accomplices of scammers.
I made a reservation in Bucharest for 31 July 2018 for a week. The host just sent me a message telling ”we have to cancel” with nothing else.
There is no way of contacting a physical person from AirBnb, although they make a lot of money out of their site.
I had the worst experience with this people after not being able to enter the house because the owner felt to sleep they wont give me a full refund only a 40% they are scammers and will robbed you as soon as you make ur reservation they take 50% after a week or two they take the remaining from your credit card . You are better going for a hotel u end up paying less and they will not take your money upfront cancelation are really easy 24hrs service. Stay away from Airbnb they are scammers.
AirBnB customer service is a complete wreck. They are unprofessional, they give an endless ran around and never solve anything. The telephone support does not know anything at all about anything worth dialing the phone for. There is not way to get in touch with a manager over the phone. The most their 'managers' do is type a message on the platform but will not speak to you on then phone. They simply type some ******** and close the case. Even through the messaging platform they will take days to respond, then reply with "I was out of the office", and close the case within hours! It's not only bad customer service. They have no customer service. Their hosts are getting fed up with them. Can't wait for a competitor to drive them out of business, as soon as, possible.
This. Exactly this. Whoever heads the customer service department blatantly needs to be fired, this comes from top down. I could easily have set up a better call center, and I'm a nobody.
agree. I just had one phone call with them. Their instructions for me to get refund seems to be a loop. I cancelled my reservation within 2 hours' of booking and only got 80% back. The host obviously puts a false image about the room. But still, no solution. **bleep** it.
I'm having the same problem. They reply with suggestions to links that do not work. No resolution. They set you up with a host that provided a dirty, unclean, bug infested condo in Ocean City, MD and then try to dodge all responsibility.
Hi Dan. Sorry about your experience in Ocean City. I live in Ocean Pines, I’m 50, and can guarantee that if you book my Beach Chateau it will be the cleanest place you have ever stayed. It’s only 15 minutes to Ocean City. I have also had Super host status.
Quite agree....they are useless. The HQ in London is the worst customer service I have come across in years...It blatantly does not exist. I did not agree to be spammed with endless emails....and even when I told them not to contact me again they still did - grrrr. Grrr might not be professional - but what a major disappointment, I won't be dealing with them again.
Me neither. Useless, faceless organisation. Having added on all the charges, I worked out that it was the same price as a very good hotel, which has the added bonus of getting breakfast included - also not having to pay until you leave. Absolute con. I hate they way they take money off you long before the stay. This is how they make their - huge - profits.