YES!! In MAY I had guests that we had to kick out after 2 nights (they booked more) because they kept waking up the whole building in the middle of the night, POLICE were called the second night. When we got there to clean they had stolen $400 of stock, smoked HEAVILY, and it took days to put things right of me running around buying new stock, doing extra work because of the smoking, getting charged by the building owner disturbance fees, it took a total of three days of time, effort, and gas to fix it.
AirBnb help gave us $250 of a $900+ claim and basically laughed at us and gave us no respect at all. They talked down to me saying I should use a professional cleaning service when I myself am a professional cleaner, and I can’t afford, in a pandemic, to hire other cleaners, especially a cleaning company they would charge a ton of money and having BEEN A SUPERVISOR AT ONE I know I don’t trust them to do the job properly. Wtf??
We didn’t even get money for the cancellation policy. We ended up PAYING money for that reservation, and they didn’t bother “”resolving”” the case (it was NO resolution) until this month. May until Sept.
They keep changing their rules on how things work and make it harder and harder for anyone to claim any money except for a straight up receipt. We are SuperHosts and do no claim money easily.
AirBnb sucks.