@Liyan0
Liyan, you are seaming to be very hard on Airbnb here who, after all, are simply trying to uphold the rules of the platform.
The disclosure of security cameras has become a major issue for booking platforms in light of recent UTube content of the invasion of persons privacy whilst in rental accommodation. In almost all the viewable material these individuals/couples had no idea they were being filmed and now their compromised images are being conveyed around the world at the click of a computer mouse!
I am not accusing you of anything Liyan and neither is Airbnb but, there is a strict protocol that Airbnb have to adhere to and that is that video security devices and their locations must be disclosed in a listing description prior to a guest confirming a reservation. We can't give you a time buffer as you requested, as there is in many instances a guest who wants to book! It needs to be done there and then!
There is an overwhelming number of potential guests who will not book a property if video surveilance is in operation as they wish to feel their stay to be a private record of their experience.
If a guest finds out, post booking, that video surveilance is in operation and it was not disclosed, they have the right to cancel the reservation and receive a full refund, so what is being done here Liyan is for your benefit and protection....it is to preserve your booking!
I am part of Airbnb support and I can tell you that none of us work 24/7 and there is always another agent to pass a case on to if an agent is not available, all you have to do is ask.
Your listing was suspended until you complied, but as soon as you did comply that suspension would have been lifted.
With over 4 million current listings there is going to be a considerable number of issues that will require some sort of assistance and a strict time limit has to be put on the exchange of relevant material. I can tell you now, if you miss a contact deadline your case will be closed with no right of appeal.
Liyan, I would suggest in future when you click 'Involve Airbnb' you follow the email option as your enquiry will (in general) be answered within 5 minutes. That is the brief of the Experts team, to post an answer within 5 minutes of the email being received. If the issue cannot be solved at that level, personnel there have the ability to pass the issue on to an agent directly for speedy asistance.
Customer satisfaction at that level of support currently sits at an average of 96% so it is a worthwhile contact option if you have an issue!
We all acknowledge that not everything is going to run smoothly all the time. Nobody is going to get it right 100% of the time.
But please be assured, the company tries!
Cheers.....Rob