contact from Airbnb

[Chantal6]

Hello,

I normally always get notices from Airbnb on my cellphone, regarding inquiries or pending reservations. I would automatically respond to them within an hour or 2.

Today I had 6 notifications on your website which I only read once I open your site. One of my guest had been waiting all day for my response, by the time I read her message she had already booked in a hotel.

Why am I not getting any messages from Airbnb on my cellphone? I notice the same problem yesterday.

This not good at all...... it affects my quick response to my guests and am losing bookings:(

[Helen65]

Did you get any help to sort this out this problem? I accepted a request today and reservation has been confirmed yet it is still my pending list which means my response rate has gone down. I don't know how to contact Airbnb about this, it isn't clear on the site. Any suggestions great fully received!