@Ralf0 You can't unless you have broken airbnb guidelines which prohibit:
What if your response was not in relation the booking itself? I accidentally responded to what was a private email from the guest, but not in direct response to the actual review and it was put under the review itself, so it makes no sense at all?
I did something similar, although my response was in relation to the guest's review, I was thought that I was responding privately but my response went publically. I think the option for private and public responses should be more distinguished to make it more obvious to users as to how they are responding, with aim to prevent these types of mistakes.
I just did exactly the same, thinking my response was private. The original review was lovely but as the guests were my first on this listing, they had asked whether their review did the job. I had replied that it would be great if they would change their comment on the 'double bed' to 'kingsize' as that was what it was. I then rabbited on about how nice it had been to get to known them and how I'd like to drop in on their place in Dorset some time. Not embarrassing, just irrelevant, and looks a bit stupid on my site as it's still very prominent. I agree that the site could be set up to make it more obvious that the host's response would not be private.
Same story. I thought I was replying to them personally, because it field box is placed under their personal review - but ended up posted in public. Which makes me look like an idiot, because their public review and personal review are talking about two different things.
So... Not... Fair.
Don't blame the way a user interacts with a site or service. Instead, design productive and amicable solutions around the way a user interacts with that site or service. Get to know your users and either educate them and/or design solutions to reduce their barriers.
Why do you, @fiona assume that @Ralf0 was responding to a review he didn't like? I don't see any mention of him saying he didn't like the review and we don't know the reason why he wants to delete it. Limiting ourselves to only creating assumptions is one of the main reasons why sites and services create blockers for users. Assuming is important but only the very first step in understanding how to design for a solution.
"You can't delete or edit your response." - sounds very oppressive to a user and shows no attention to the user's needs.
"It pays to take a little time and breathe deeply before you respond to a review you don't like." - is an assumption that commonly leads to oppressive design that creates blockers for users (based on experience and data, not assumed).
Yeah, its definitely not obvious that it is a public response. I posted a response that has private information in it about my home (thinking it was a private response to the reviewer) which I don't want just anyone to be able to see. The email they send with the person's review has a large red button with "write a response." It should read "write a public response" or something more obvious, since the page it takes you to doesn't emphasize very prominently on the text box that it is a public response.
This is a simple design issue that they could easily fix with some user feedback (from us). Please don't be so judgy right off the bat to those of us that are new, we all have the same goal here!
I need to request air band b delete a message response that I did not send, but was sent from my computer on my account and somehow posted in the conversation with the guest. This is not a request to delete or edit a review, simply a response on the conversation page which was clearly not sent by me.
Just did this too. Airbnb's email notification looks like this:
So it shows the private feedback and then a button that says "Write a Response", but the response is actually being posted publicly...
Imho, the button text should be changed to "Write a Public Response".
Yep, I just did the same thing. Very confusing the way that button is set up and looks like you're just going to be responding to the private message. Has there been any change to this, or is there any way to edit your response?
I did the exact same thing - my guest wrote me review and sent private comments. I responded to what I though were his private comments but it shows up as a response to his public review. Since my response was concerning his private comments and not items he mentioned in the review I don't want this showing up publicly.
This was a very poorly designed feature. Fix this, Airbnb.
Agreed. Did the same and find it frustrating.
Please fix this Airbnb!
Is there a mechanism that allows us to be sure this feeback gets to Airbnb or to lobby to have the responses removed?