does anyone want to join me in an class action lawsuit vs airbnb?

Kai32
Level 4
New York, NY

does anyone want to join me in an class action lawsuit vs airbnb?

It appears that their penalities are quite predatory, and seems like they will offer these "helpful" suggestions to get more booking such as instant booking.  What they bank on is that the hosts forget to turn it off, despite notifying the customers right away.  Furthermore, no one at Airbnb appears they want to help and theres never seem to be supervisor around when I ask to speak with management.  This has to be a predatory practice somehow and I think we should join forces to make our voices heard.

250 Replies 250

@Tracy609  Do you not understand how this virus is spread? Whether there are any confirmed cases in your area is immaterial. When people come into your area from other areas, they bring the virus with them. There is an entirely valid reason why people should be cancelling and sheltering in place. It's called preventing the spread of infection. Wake up.

Yep, guests are doing the right thing by cancelling. Air B n B should allow them to cancel. But Air B n B is meanwhile keeping their money and only offering them credit on the site while giving their hosts the stiff. In a few cases guest are allowed a partial refund minus the Air B n B service Fees. Yep its true. Just look in the guest Covid policy that is up on the site. Air B n B always wins. Guys, Gals its time to move on this. Time that guests and hosts unite and make a class action. Did Air B n B start a good thing, have we all profited from their scheme. YES! But it does not give them the right to act like common thugs, it does not make them above the law. They could have made a lot of money doing the right thing. Maybe 30 Billion instead of 31 Billion in the last 10 yrs. That still would have been a lot of money without making everyone their enemy. Do not let Chesky and greed take away your self respect. Now is the time to move. My address is **.

 

**[Personal information removed in line with - Community Center Guidelines]

Sonya6
Level 2
Atlanta, GA

Hello Everyone,

 

Did you know that while Air B n B reduces our booking deposit to 0 and override our cancellation with our guests that they are actually keeping the guests money? Yes they are. Guests are offered two options. Air B n B credit for the full amount for their already paid reservation or they are offered cash back but they still have to pay Air B n B service fees. I am starting a class action if you want to stand up for yourselves this once and take a company that went from 0 to 31B in ten years using our properties while treating everyone like doo guests and hosts included then give me a call. Look at the date of my post. This is going to happen fast. Email me at: **. Thank you. Guys its time. Lets move.

 

**[Personal information removed in line with - Community Center Guidelines]

Ricardo1194
Level 2
Mountain View, CA

I would love to join

Veronica806
Level 2
Beverly Hills, CA

Yes 

Jenn45
Level 2
Pittsburgh, PA

I'd like to join this suit and I have recently had a situation that was handled so poorly by air bnb, is costing me thousands and they have done nothing to help including not being able to get management involved at all.

I had two college students check into one of my row houses that was spotless and has had great reviews. 

These students booked to stay until the end of August when going back to school so we made sure the home had extra toiletries, linens etc. 

We had a guest stay prior to them that was a traveling nurse and gave us rave reviews. They were there for 3 weeks and after they left we had 12 days in between their departure and the check in. We had 2 of us detail clean the entire place too to bottom. 

After nearly 2 weeks I get a message that one of the girls have a bug bite. The next day I get a message that they think there's bed bugs. I immediately called the exterminator. This is a first and I've been doing this for 3 years. 

The next morning when I came by after the exterminator arrive the one of the two girls answered the door in hysterical. When I asked why she was that way she couldn't even speak. I saw the exterminator and he said there's no bugs in 1 bedroom, 1 alive and 1 dead in another and 2 live ones in the couch. He said this was a new infestation. 

At this point the hysterical girl went from one extreme to the other excited about them going to New York for the rest of the summer instead of staying here. The exterminator told them not to leave that wherever they go they are going to bring the bugs. I made arrangements to spend $550 to get the treatments done for the next 3 weeks.

The place was a pigsty yet the proceeded to tell me how there was a glass in the cupboard that was dirty when they arrived. I heard on the news the dorms where they just came from had a bed bug infestation found recently too right after this happened.

The next day air bnb sent me a message that because if the "severe infestation" they were told they could leave immediately and not only were they refunded the money for the rest of the month that I was paid but they also refunded the time they were there and an additional $300 to go elsewhere. 

They didn't leave until late the following day and they left the heat set at 79, the front door unlocked and trash everywhere. 

I'm supposed to get $1,750 a month and air bnb refunded them over $2,000 from my account. I'm also having to deep clean and pay for the treatments. 

The last guests were called and they had no traces of bugs and the exterminator told us that they were from the students because they couldn't have survived in the time in between guests plus there were too few and they were very new. 

Air Bnb's case manager will not return my calls or put me in touch with management. All she says is this is "company policy" on how this has been handled. They took my listing off and told me once I provide proof the extermination is complete they will open it back up for future bookings... I do not believe I will put this property back up for air bnb. They have no intention on refunding me any money.

I feel helpless and considerably taken advantage of. Additionally these guests brought them to another location. 

I don't know if anyone else has had this kind of situation but I can say this has made me consider a law suit in addition to finding other means to get all my units rented in other ways.

Alex6645
Level 2
Seville, Spain

I'm in.

They paid me a 13% instead 25% even when  the reservation/cancellation was according with all the rules needed for the refund. 

I found more groups ready for a class action.

@Alex6645  They paid 25% of what you would have received had your cancellation policy not been overridden. This was stated in the announcement, but many hosts didn't read it properly. So if you normally would have gotten 50% of the total reservation, you were slated to get 25% of 50%=12.5%.

@Minhwa1 Yes I am ready to proceed with a class action suit against Airbnb.   My case is easy:  I approached the host (@ the suggestion of Airbnb support) to cancel a reservation for 6/27/2020 after WHO announced  the global pandemics.   The host agreed to a full refund in writing.  However, she negated on her promise and I am asking Airbnb to be the mediator.   The host refused to asnswered my messages and I now I am in the red in excess of $3,000

 

Airbnb has not been responsive to my requests to speak with a case manager.  Yes, I understand they are being bombarded with claims and so forth.  But I waited over a week and no one is calling.  Is suing them my only recourse?

Jeffrey398
Level 2
Savannah, GA

 
 
May 26, 2020

 

Jeffrey10:40 AM
I have been waiting for 6 hours plus, for someone to call me about my refund. I'll update my status, I am no longer staying at the airbnb 3229 Westridge. I also reporting it as we speak to the lake county health department, and also the VA. Due a lack of responsibility, and response by airbnb. I just waited for 30 minutes , and was transferred, and disconnected. someone need to return my call.

 
Updating Media

 

A user10:40 AM
We're currently experiencing longer than usual wait times due to disruptions caused by the coronavirus (COVID-19). 

You can change or cancel a reservation on your trips page or host dashboard. For more information on the coronavirus or our extenuating circumstances policy, visit https://airbnb.com/covid19
May 27, 2020

 

Helpbot4:43 PM
Unfortunately, your reservation was made after March 14th and therefore does not meet the criteria for a full refund under our extenuating circumstances policy. The host’s cancellation policy will apply as usual. 
However, if both the host or guest agree to cancel due to COVID-19 concerns you can cancel without penalties. Please note, only guests can initiate this cancellation and this only applies to reservations in accepted status. https://www.airbnb.com/help/article/2728. 
To request a cancellation, visit your https://www.airbnb.com/trips/v1 page and select the reservation you wish to cancel. From the drop down menu, select the reason why you need to cancel. A request will be sent to your host, who will have 48 hours to respond. 
If you have a different issue and/or still need help, please reply to this message and a support specialist will be in touch with you soon.
Jun 10, 2020

 
 

 

Airbnb Support6:16 PM
This is Jose, one of the Case Managers from Airbnb. I hope this message finds you well.

First and foremost, please excuse my delay in response in regard to this situation. Typically, we are able to respond much sooner, but we've received an influx of inquiries, and we are personally touching base with everyone. Of course, this is no excuse and I want you to know that I am here to help you in any way that I can. I want to be sure you feel fully supported and all of your questions and concerns have been addressed.

While I understand you wish for us to communicate on the phone; we’re leveraging the platforms available to us at this time to best support our community. We’re here for you and we’ll do our best to assist during this challenging time on this messaging channel.

I was able to review this ticket and it appears that you're requesting for refund. Can you tell me more about this?

 
 

 

Jeffrey6:39 PM
If you look back through, my messaging with supported, I have explained it about seven times. The host has not ever held a business license, to operate an airbnb, in Lake County, Ca. Which means she is not properly insured. He "stay" is a farse. She has naked house guests, an aggressive rescue dog from Mexico, that bit my papered emotional support animal three time, she had four migrant field workers in one room. I sent pictures , if her house. Bottom line, she is committing fraud, on a felonious level, by not being licensed, false advertising, and taking thousands of dollars a month from people. Your card processing systems , was not processing, any of my cards. I called about this several times. Capital One said , there had been issues with Airbnb, and processing cards. I wasn't able to book another stay, and had to stay in the atrocious house, until I finally left one week early. This put mine and other health, and possibly lives in danger. I am out 900 still.
There have been other complaints, in her review. Including another disabled Veteran, that complained, about the nudity, the unsanitary condition. Airbnb ignored his complaints.

 
 

 

Airbnb Support7:04 PM
I understand where you're coming from. Thank you for letting me know all these. I noticed on your account there's an open ticket being handled by our Safety Team regarding this matter and is currently being worked on. I will link this ticket to them, so we can be sure to address all of your concerns. 

Our Safety Team normally communicates through email. Please respond to their email messages especially if they ask more information from you for them to come to a decision. 

We appreciate your patience and understanding. Again, we're sorry for all the inconvenience and we'll do our best to support you on this issue.

Please stay safe and Healthy!

 
 

 

Jeffrey8:11 PM
I am literally living out of my truck right now, having to camp because it's all can afford. I just wanted the rest of my money refunded. There really shouldn't even be a hesitation, or question; considering, she was breaking the law.

 
 

 

Airbnb Support8:17 PM
I'm sorry to learn about your current situation. It really breaks my heart that your request cannot be granted at this time as this is being handled by our Safety Team. I hope that you understand that if there was anything that I can do, I could have done it right away without any hesitations.

My goal is to make sure that you get the best experience without compromising the policies we have in place. I understand that it's a bit disheartening at this point, however, we are bound to abide by certain regulations.

 
 

 

Jeffrey8:25 PM
I am not sure what regulation, allows a host to run a unlicensed, un- insured, stay fleecing people out of money.

 
 

 

Jeffrey8:32 PM
Well, I am forwarding all of this to, my congress representative, and the Ca, Attorney General. To report her for committing felony, fraud. Airbnb won't mind me doing the right thing.
I have been getting transferred, ran around in circles, and I am over it.
And not to mention the prescription narcotics, left in a drawer, and no being in her name. Thats felony possession, of controlled substance.
Airbnb has clearly shown, they are not that concerned, and will do everything to not refund money.
Are you aware there is a website, gathering hosts, and guest to file a class action lawsuit against airbnb?
 
 
 

Has anyone had a guest that refused to pay and continues to live in the unit free of rent?  The Abb just cancelled his reservation and also refused to help me in any way. Has anyone hired an attorney to evict an guest?