does anyone want to join me in an class action lawsuit vs airbnb?

Kai32
Level 4
New York, NY

does anyone want to join me in an class action lawsuit vs airbnb?

It appears that their penalities are quite predatory, and seems like they will offer these "helpful" suggestions to get more booking such as instant booking.  What they bank on is that the hosts forget to turn it off, despite notifying the customers right away.  Furthermore, no one at Airbnb appears they want to help and theres never seem to be supervisor around when I ask to speak with management.  This has to be a predatory practice somehow and I think we should join forces to make our voices heard.

250 Replies 250

I agree with this 100%.  Airbnb does nothing to hold the guests accountable for breaking the house rules.

I am having the exact same isuues!!

Hii Lisa, here to inform you that something similar just happened to  me  and one of the agent there was caught lying,  i know that Airbnb have clauses that help them against some lawsuits, but not small clam court which they almost never win. ill be filing a law suit against them for bad practice, travel scam and others. your help and another will be welcome to help

I will join your lawsuit. I'm in california

Yes I completely agree we had a guest shoot a porn video on our home after disabling our home camera system 

Hi I am a lawyer, an Air BNB host for years, and a guest who has just been charged unreasonable service fees for cancellation. Im going to bring an arbitration and then an action for public I junction relief. Contact me if you want to collaborate. Stuart Alban Law in Los Angeles. 

Christian65
Level 10
Copenhagen, Denmark

Just looked at your profile and I found 6 times you've cancelled on a guest. Cancelling a booking is really a bad thing to do.

Finding and booking a place can be stressful so being cancelled on is a nuissance.

Of course sometimes life happens and you have no choice. I had to cancel myself due to a car accident once but you should never cancel let alone cancel 5-6 times if you have the slightest respect for your guest's time and situation.

 

May I suggest you update your calendar more efficiently or deactivate your listing and/or stop hosting?

 

You always have the option to not accept a booking request, turn of instant booking, update your calendar, check your scedule for a whole 24 hrs before accepting and even snoozing your listing.

 

I don't know why you would even considder a lawsuit. The terms are clear in this regard so a lawsuit would be utterly pointless.

And what would a supervisor do for you anyway? There's nothing a supervisor could tell you than the regular fella could?

It seems to me that if you cancel just once more your listing might be deactivated as you've then cancelled 3 times within a year.
I had to cancel 2 times in over 5 years. How come you cancel that often? I'm really curious.

 

There are extenuation situations of course but that you must know.
https://www.airbnb.com/help/article/1320/what-is-airbnb-s-extenuating-circumstances-policy

 

I highly doubt anybody would "join" your cause. I could of course be wrong. Having "your voice" heard via a lawsuit might not be the best option. 

Judge much?  You haven't the slightest clue as to why the OP cancelled any of those stays. 

It could have been any number of reasons,  including that some of the were actually cancelled by Air - but it gets listed as "cancelled by host" instead.  Maybe the host figured out after booking that the Guest was a rule breaker (smoker, etc) from prior reviews.  Maybe the Guest booked for one and then intended to bring 6, etc.  Point is - we don't know.  Maybe next time you start by ASKING instead of accusing?

Each of us gets to run our stay and our business as we see fit.  


Airbnb allows guests to supply false information on who is attending on who is showing up and Airbnb is endangering hosts. I will file a damage and class action lawsuit. Airbnb is a sick company.

Ali40
Level 10
Crozet, VA

I've had only minor issues since I started hosting 10 months ago, and each time I reached out to Airbnb on Twitter and have gotten a quick response and resolution to whatever the issue was. Of course these were all small problems, but I was happy with the Airbnb reps and they were all very helpful and pleasant 

Give it time... 

My first guess destroyed the place and I believe he used my house to make some time of drug.  Brown residue on pans and cooktop and broken dishes, pictures etc..  Numerous people in and out of the house day and night.  I filed a claim against the guess but I haven’t heard a word from Airbnb.  It’s been over 72 hours and nothing.  The Airbnb app is terrible for finding the status of claims.  I honestly believe Airbnb has made the claim process difficult to avoid paying.   If you’re a host and have similar experience please share.

I had a guest that did $25K of damage and break 3 house rules, which resulted in fines and penalties, mounting an additional $4,250 ($29,250 TOTAL). Broken windows, doors, dishes, glasses, cigarette burns everywhere, window screens thrown over the cliff's edge into the ocean, couch stains, broken glass in pool, broken furniture..... 

 

- smoking fine. 

- excessive noise, which called the HOA security and they assessed the fine directly to the homeowner (the guests brought thier own DJ). 

- and animals in the house (we reviewed the security footage of the camera in the driveway and saw a girl bring in a massive iguana).  

 

The guests would go to the bar, pick up as many people as they could and bring them back to a $5m oceanfront villa.  After they departed, we found instagram photos of a party with at least 50 people on the patio, which constitutes an event fee (which we did not charge).  

 

The guest signed agreements both before arrival and when he got to the house, stating that he understood the terms of the house rules and fines that would be imposed for the items above.  

 

The crazy part is--after his departure--it took me close to 40 hours of my time to file documentation, meet with insurance adjusters, send close to 150 emails back-and-forth with airbnb claims, so that I could recover 75% of the claim and no money for the fines.  Of which our company paid to the homeowner, which means we ended up paying money for this guest's wild party.  

 

I have never felt the same about our "partnership" with Airbnb and now I know to have zero leniency with other Airbnb guests.  It's unfortunate, but when backed into a corner and made to pay for guest's breach of contract and then protected by Airbnb.... what am I supposed to do? 

I run an airbnb in South Korea.  There are no major problem with Airbnb as a host, as long as you are honest, upfront, clean, and helpful.  There also have been relatively few problems with guests, although we never plan to make a lot of money with this.

 

Problems, however, arise when you are a guest in parts of Europe.  No matter how many questions you ask and how often about one-third of the time what you get is rarely what is shown as listed.  We used booking.com on several occasions during 3 weeks and we had absolutely no problems, because most booking.com accommodations are hotels, run professionally, with breakfast usually included in the price, and they were generally only about 25% more expensive than airbnb.  Moreover, since with booking.com, you don't have to battle for a full refund, because you pay for the room upon arrival.  Problems with Airbnb included incorrect addresses, hosts who made it extremely difficult to get into the accommodation, and uncleaniness we did not know about until we arrived.

No major problems for you...yet. I have been honest, upfront, clean, and helpful and they still have not been supportive to me as a host when problems come up