I'm not sure about your complaint, but I can tell you that their supposed $1m guarantee for any damage a guest does is a COMPLETE lie. We've hosted hundreds of reservations through the platform and used to feel comfortable in the knowledge that if one of our places was damaged by a guest, Airbnb would cover it. This is posted on the front page of every listing!
We had a guest trash our place causeing $3K worth of damage. We submitted photos and receipts, spent months chasing it and even sent a fed ex letter to the CEO. Airbnb did nothing and would give us no expalantion as to why they were not covering our claim. We asked no less than eight times (in writing) and they wouldn't EVEN acknowledge the question. I've read other forums and found that this is standard practice. Airbnb does NOT cover damage even though they repeatedly say they do.
I'm glad other platforms are starting to get traction because I would like to stop hosting on Airbnb. Unfortunately, they are the brand for now, but with the way they treat guests, I don't think that wil last forever.