It appears that their penalities are quite predatory, and seems like they will offer these "helpful" suggestions to get more booking such as instant booking. What they bank on is that the hosts forget to turn it off, despite notifying the customers right away. Furthermore, no one at Airbnb appears they want to help and theres never seem to be supervisor around when I ask to speak with management. This has to be a predatory practice somehow and I think we should join forces to make our voices heard.
Judge much? You haven't the slightest clue as to why the OP cancelled any of those stays.
It could have been any number of reasons, including that some of the were actually cancelled by Air - but it gets listed as "cancelled by host" instead. Maybe the host figured out after booking that the Guest was a rule breaker (smoker, etc) from prior reviews. Maybe the Guest booked for one and then intended to bring 6, etc. Point is - we don't know. Maybe next time you start by ASKING instead of accusing?
Each of us gets to run our stay and our business as we see fit.
Airbnb allows guests to supply false information on who is attending on who is showing up and Airbnb is endangering hosts. I will file a damage and class action lawsuit. Airbnb is a sick company.
I've had only minor issues since I started hosting 10 months ago, and each time I reached out to Airbnb on Twitter and have gotten a quick response and resolution to whatever the issue was. Of course these were all small problems, but I was happy with the Airbnb reps and they were all very helpful and pleasant
My first guess destroyed the place and I believe he used my house to make some time of drug. Brown residue on pans and cooktop and broken dishes, pictures etc.. Numerous people in and out of the house day and night. I filed a claim against the guess but I haven’t heard a word from Airbnb. It’s been over 72 hours and nothing. The Airbnb app is terrible for finding the status of claims. I honestly believe Airbnb has made the claim process difficult to avoid paying. If you’re a host and have similar experience please share.
I had a guest that did $25K of damage and break 3 house rules, which resulted in fines and penalties, mounting an additional $4,250 ($29,250 TOTAL). Broken windows, doors, dishes, glasses, cigarette burns everywhere, window screens thrown over the cliff's edge into the ocean, couch stains, broken glass in pool, broken furniture.....
- smoking fine.
- excessive noise, which called the HOA security and they assessed the fine directly to the homeowner (the guests brought thier own DJ).
- and animals in the house (we reviewed the security footage of the camera in the driveway and saw a girl bring in a massive iguana).
The guests would go to the bar, pick up as many people as they could and bring them back to a $5m oceanfront villa. After they departed, we found instagram photos of a party with at least 50 people on the patio, which constitutes an event fee (which we did not charge).
The guest signed agreements both before arrival and when he got to the house, stating that he understood the terms of the house rules and fines that would be imposed for the items above.
The crazy part is--after his departure--it took me close to 40 hours of my time to file documentation, meet with insurance adjusters, send close to 150 emails back-and-forth with airbnb claims, so that I could recover 75% of the claim and no money for the fines. Of which our company paid to the homeowner, which means we ended up paying money for this guest's wild party.
I have never felt the same about our "partnership" with Airbnb and now I know to have zero leniency with other Airbnb guests. It's unfortunate, but when backed into a corner and made to pay for guest's breach of contract and then protected by Airbnb.... what am I supposed to do?
I run an airbnb in South Korea. There are no major problem with Airbnb as a host, as long as you are honest, upfront, clean, and helpful. There also have been relatively few problems with guests, although we never plan to make a lot of money with this.
Problems, however, arise when you are a guest in parts of Europe. No matter how many questions you ask and how often about one-third of the time what you get is rarely what is shown as listed. We used booking.com on several occasions during 3 weeks and we had absolutely no problems, because most booking.com accommodations are hotels, run professionally, with breakfast usually included in the price, and they were generally only about 25% more expensive than airbnb. Moreover, since with booking.com, you don't have to battle for a full refund, because you pay for the room upon arrival. Problems with Airbnb included incorrect addresses, hosts who made it extremely difficult to get into the accommodation, and uncleaniness we did not know about until we arrived.
No major problems for you...yet. I have been honest, upfront, clean, and helpful and they still have not been supportive to me as a host when problems come up
Same here. I didn't always get the result I wanted but they were quick to answer the phone and at least try to help.
Not true... it is impossible to delete your acoount without their approval! Stay tuned I'm filing a lawsuit as we speak.
I'm not sure about your complaint, but I can tell you that their supposed $1m guarantee for any damage a guest does is a COMPLETE lie. We've hosted hundreds of reservations through the platform and used to feel comfortable in the knowledge that if one of our places was damaged by a guest, Airbnb would cover it. This is posted on the front page of every listing!
We had a guest trash our place causeing $3K worth of damage. We submitted photos and receipts, spent months chasing it and even sent a fed ex letter to the CEO. Airbnb did nothing and would give us no expalantion as to why they were not covering our claim. We asked no less than eight times (in writing) and they wouldn't EVEN acknowledge the question. I've read other forums and found that this is standard practice. Airbnb does NOT cover damage even though they repeatedly say they do.
I'm glad other platforms are starting to get traction because I would like to stop hosting on Airbnb. Unfortunately, they are the brand for now, but with the way they treat guests, I don't think that wil last forever.
I am having the exact same issues. keep me posted on what you find out. I have texts from the guests stating they did the damage but still no response. Donna 916-521-1343