hello to all!
hope you are good! I need your help. The guest would like to cancel the reservation and she has requested the total amount to refund due to illness of her partner. My question is if i refund to her the amount, will i get charged anything? Or she will refund the amount from airbnb?
Thanks a lot for your time.
You should not get charged anything. The guest may be charged, depending on your cancelation policy and how far in advance they are canceling.
You do not start the process. Ask the guest to go to the reservation, click on "Modify or cancel reservation", and they should hit "Cancel"
You will then receive a prompt to accept it (or not). Up to you.
Hello and thanks a lot for your prompt reply.
the guest has already cancel the reservation and she has requested a refund. I do not have problem to refund her money. But i am asking if i will get charged anything
I think I might have been scammed. First the guest reserved a night and then canceled and I agreed to a refund. Then a day later they asked for a refund of the reserfvation through the resolution center and I approved that.
They no longer show on my calendar and their refund is being taken out of my next payment. DId they get refunded twice?