I had a guest who inititally asked for only a week over my peak period - I explained to her that I would only accept minimum 2 weeks - the guest arrived stayed for one week and then said she had to leave cause her mother was sick - and air b n b have refunded her for part of the 2nd week - My account now shows I am minus $497 and the guest was given the refund without even discussing this issue with me - surely the guest has travel insurance- this seems like a scam to me - she only wanted one week and now I am left without a guest over the busiest time in the year - new year - I dont think that this should have happened - I have the moderate cancellation policy -which says prior to arrival not half way through the arrival - what can i do to get this money back?
I appreciate your help.
Zoe