guest cancels 2nd half of booking

Zoe0
Level 1
Wilsons Creek, Australia

guest cancels 2nd half of booking

I had a guest who inititally asked for only a week over my peak period - I explained to her that I would only accept minimum 2 weeks - the guest arrived stayed for one week and then said she had to leave cause her mother was sick - and air b n b have refunded her for part of the 2nd week - My account now shows I am minus $497 and the guest was given the refund without even discussing this issue with me - surely the guest has travel insurance- this seems like a scam to me - she only wanted one week and now I am left without a guest over the busiest time in the year - new year - I dont think that this should have happened - I have the moderate cancellation policy -which says prior to arrival not half way through the arrival - what can i do to get this money back?

I appreciate your help.

Zoe

1 Reply 1
Clare0
Level 10
Templeton, CA

So Airbnb already refunded her? Shame on them . If not, contact ABB right away so you can explain the situation especially in messages she only wanted 1 week.