Our total occupancy guest count is limited by the home owner's association house rules which count all people as 1 guest and there is a maximum of 4 people allowed per unit. This means infants count toward the legal occupancy limit. Airbnb's booking system doesn't count infants toward the maximum occupancy guest count. Years ago, Airbnb customer service gave me this script to add to my Hosting page: "Please book infants from 0 -2 years as 2 - 12 years so Airbnb system will count each 0 - 2 year child as 1 guest. Enfants 0-2 years are welcome!". And they said I should keep my unit on Instant Book.
The problem is, the script has to be read and understood by guests. It's a band-aid to the Airbnb guest count algorithm. If a guest is using instant book, they can easily make a mistake and book 4 adults and 10 children on our 300 sf studio - very much a house rules violation. They might simoultaneously book an airfare.
Does anyone who is dealing with this problem have a better solution?
Does Airbnb's algorithm create a similar problem for you?