guest has soiled / peed on my bed

Dee8
Level 3
Belfast, United Kingdom

guest has soiled / peed on my bed

he left earlier and on making the room up i noticed the smell, then pulled sheets back and he has peed bed.   now i want to raise this with airbnb   and i think i may have £100 security deposit on my listing.  

 

thing is if i raise an issue then this guest will certainly give me very very bad review so damage my listing ?  

 

what steps i can do here please

12 Replies 12
Anastasia7
Level 2
Kazan, Russia

Buy a mattress protector.

Helen3
Level 10
Bristol, United Kingdom

I would contact the guest through BnB messaging and say, that you understand they may have been embarassed to let you know about their 'accident' but you need to talk to them about covering the cost of a replacement/cleaning. Hopefully they will fess up and agree replacement/cleaning costs. Make sure you take photograph's and get a quote for a replacement.

 

If they don't reply/refuse, then you may need to go through BnB's resolution system.

 

I agree going forward make sure you have a matress protector for your beds.

Love your gentle but firm message to the guest.  The guest absolutely needs to know the host is aware and this needs replacing!

Dee8
Level 3
Belfast, United Kingdom

ok , i can go to resolution centre,  but he will be angry as i am then friction between us so bad reviews on both sides. 

 

if we go to resolution centre can he leave review ?   surely something needs to be done about revenge reviews ? 

*** So you get a bad review.  It is not the end of the world.  Some people are just jerks.  Move on.

 

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

 

 

Dee8
Level 3
Belfast, United Kingdom

hey,  [content hidden]

You're funny.

 

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

 

 

Lizzie
Former Community Manager
Former Community Manager
London, United Kingdom

Hey @Mike77 and @Dee8,

 

I know you both know the guidelines here in the CC, so lets not get personal with one another. I know this was probably just an in the moment response, but I have had to remove the comments made. 

 

Have a great weekend everyone.

 

Lizzie

 


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Oh, gee ... Did I type something personal?  Heaven forbid that I type something personal.

 

Chuckle.  Can't have that.

 

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

 

 

Dee8
Level 3
Belfast, United Kingdom

i should know better than to rise to childish idiots.

..."childish idiots."

 

You would not be typing a personal comment would you?

 

How rude.

 

Chuckle.

 

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

 

 

Fiona58
Level 6
Edinburgh, United Kingdom

Can I ask what the outcome was here?  Just had first soiled mattress...