Let me give some background.
My perception about my guests- They did not really get the spirit of Airbnb and were behaving like they are living in a hotel.
- My house is in a very quiet locality and Guest family were shouting during family fight/argument, I received some phone calls from the neighbour living in the apartment above.
- I was asked to mediate between them and the cleaner about the time she came in to clean the house and utensils, I listened to them carefully and fixed a timing for the cleaning. And also told the guest that the cleaner has been with me for several years and she is very reliable in terms of safety of belongings. This was perceived by my guest as I am siding with the cleaner and this is what the guest said to me " We are not your personal guests, we are Airbnb guests and have paid for this place". The voice was raised and tone was also not respectful.
They also could not let the cleaner clean the house when they were away, which was okay, but then they could not be home at the time agreed with her.
- Cleaner informed that they would switch on the AC and keep the door of the room open, basically cooling the whole apartment with the AC that was meant for the whole house.
- When they went out of town they put their own lock on the door without informing me. I see this as lack of trust and breach of safety norms.
Please give me your perspective about these experiences and do let me know whether to and how to put this in review.