guest who was disrespectful

[Kelley26]

I recently had a guest who was disrespectful of my house rules and I had some property damage. She left my house unlocked all day while she was gone for 10 hours or so a day, she left EVERY light on in the house even the closet lights, both ceiling fans, both TVs were also left on. I had a conversation with her about it and checked on my house a couple days later and the same thing. 

When she left there was trim about 2 feet long missing on my kitchen island, blue paint on my dining room chair and table and my washer lid doesn't work properly now.  

I know they won't write a review so my review wo't be seen.

Is there any way to let other hosts know about this individual? 

[Sean375]

I have had 2 similar problem guests and would like to make the same inquiry.

[Nutth0]

@Kelley26 First, I so sorry for your experience.

Second for a review if you write it and you guest didn’t do that after 14 days the review will show on the guest profiles. You can write and can thumbs down the guest you didn’t want to host again. In another hands, if you give them less than 3 stars in the future this guest can’t instant book your place they need you to pre-approval.

[Clara116]

@Kelley26  Here's how it works:

If you write a review for a guest it will be published at the same time they write one. Same moment. 

If the guests does not write a review then 14 days must pass and your review will post on their profile and alert other hosts.

If the guest writes something false, or untrue and YOU have also written a review on them you will be able to write a response to their false or unfair review.

If you DO NOT write a review for them and they write a bad review on  your place you will NOT be allowed to respond.

So it is critically important to write a review on each and every guest you have.. 

All this fear of the guests reviews and hosts not telling the truth just makes it very difficult for hosts AND it lets the guests know they are more in charge than they should be. So please keep it honest hosts and don't worry about bad reviews - we can't please people all the time. Unfortunately there are guests that have learned how to milk the system and do shameful things for refunds and we truly need to NOT encourage and give them power.

That's what I think about the reviews and fearful hosting.

make it fun, happy hosting, Clara

[Kelley26]

@Clara116 Thank you this was very helpful!!