host rental during covid19 era

[Sam4179]

Hi all,

I'm new as a host on AirBnB en was wondering what policies you all are using.

As for now my cancelation policy is set on strict but I've had a lot of people asking questions if they can't travel due to covid19 .

I do not want to offer all my spots during the summer( primetime for my location ) and get a lot of cancelations after this. How does everybody else copes with this?

Is there a possibility for the renters if they can not travel to change the reservation to another date, or does somebody have any ideas?

Kind regards,

Sam

[Emiel1]

@Sam4179 

The guest (or the host) can change the dates of a reservation by using the "change" option.

[Ann72]

@Sam4179  I tell people I can't change my strict policy, so they should book only when they're 100% sure they'll be able to travel.  You need to be confident that you'll get bookings - because you will.  

As for the cancellations I got last year, I told guests that if I was able to re-book the days, I'd refund them accordingly.  As it turns out I re-booked every single vacated date, so every guest was refunded in full.

[Sam4179]

Thanks for you advise, really helpful!

Sam

[Helen3]

Airbnb will refund guests in full if they can't travel or you can't host because of gov lock down restrictions regardless of your policy @Sam4179 

do have a look through their information around this on their website . Covid extenuating circumstances @Sam4179