Answer a series of questions, eventually you will see a box saying. I still need help. Click it.
Another box opens, write your question and click Send via email. I found this out a few days ago and received a response fairly quickly. Someone will respond and you will receive an email and a link to access the area online. It works like a super slow chat box.
@Ange2....There you go, I learn something new every day.
Thanks Ange, this is the sort of advice, and the explanation, that is so worthwhile and ends up helping many because it will from here, go round and round in the forum when it gets asked again.....as it frequently does.