how do I reinstate a booking cancelled in error.

[Liz22]

A guest has just messaged to say she wants to cancel her booking due to changes in her plans. I have cancelled booking as a host, however dates still remain unavailable on calendar. Should I reinstate booking and get guest to cancel?

[Clare0]

@Liz22 You need to read these articles about host cancellations.  Airbnb imposes severe penalties on hosts who cancel, including blocking the dates of the cancelled reservation.  

https://www.airbnb.co.uk/help/article/990/how-do-host-cancellation-penalties-work

https://www.airbnb.com/help/article/849/extenuating-circumstances-for-host-cancellations

In the situation you described, the guest should have cancelled, not you. Hopefully her message about cancelling is on your message thread on Airbnb so they can see it. 

Contact Airbnb to explain the situation and perhaps they will waive the penalties. 

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-How-To-Guide/m-p/16165/highlight/false#...

[Pam50]

how do I contact airbnb?

[Andrew90]

See “Community Help Guides - Airbnb Community”

https://community.airbnb.com/t5/Community-Help/Community-Help-Guides/m-p/23100#M311