ignorant guest? or rude guest

[Mayu9]

Hi, everyone.  

So, I am pretty newbie to airbnb but since I did asked around whomever doing this for long time that

it is best to write every single rules down so that guests would know what they are getting into

by staying at my place.  So I've written down everythigs. 

One of my rule is NO Parking on my property.   I have my reason that my drive way is narrow and

also it is common area with my neighbor.  

Regardless of my reason, I did state it and 

I would expect everyone to understand and book.   And to find street parking is NOT hard at all.

Tonight, I have 2 guests checked in.   I did message him 4 times prior to today.   NO response. 

Then right before he checked in, I got message said " Thank you". Then I asked 

do you know your EAT?   Again, NO answer.

Then when they arrive, he was kind of rude. Expected me to assist for check in and told me,

" Show me the place".  I said 

" did you have time to take look at messages and my listing details ?"   He said NO.

I did also messaged him this morning that the key for the unit is inside the unit and please help yourself to

check in.    I think he did not read it.  He parked his car on the drive way, blocking.  And said, I am going to park here. 

So I explained him about parking situation that there are plenty street parking around here and 

please do not park inside my property or  on the drive way.

Please just refer to the street parking signs, etc.

It was obvious that he is NOT happy that he has to park on the stree.  Also on my listing,

it says NO shoes in side.  Because of he never really look into the listing detail, he and his 

partner just went inside with the shoes.   

I don't really like to tell guests right there and then what not to do.   He just insist to park 

his car into the property and I am already so fed up with him and his partner keep negotiating about 

the rule already should have been agreed upon at the time of booking. 

I think it is part of the culture difference that he is so pushy, but I just wanted to share this

experience here.   

[Sarah977]

@Mayu9  Rude AND ignorant. Entitled as well.

[Branka-and-Silvia0]

@Mayu9

maybe you and your neighbour could install some kind of barrier on your shared driveway so this doesn't happen again in the future?

[Huma0]

@Mayu9

Sorry you have such an unpleasant guest. Unfortunately this happens from time to time.

To try to avoid these kinds of situations, I ask all guests to confirm they have read/agree to the full listing and house rules before they book, or as soon as they book if they have used Instant Booking. I will continue to ask until I get an answer and won't accept a booking request until they do. They are also asked straight away for their arrival time.

Of course, your guest has been really unresponsive, but I have learnt that it is better for my Acceptance rate to go down by declining a request from such a guest, than put up with the possible consequences of hosting someone who can't be bothered to follow my rules.

If it is an Instant Booking and the guest is still non responsive after several attempts, I will call Airbnb and ask them to cancel the booking for me with no penalties. Of course, you then lose the income from that booking, but as long as you don't do this last minute, hopefully the listing will get rebooked.

The important thing is to ask for that confirmation RE reading the house rules (and I highlight some of the most important points in this message) as soon as possible so you have time to act if the guest is not responsive or is evasive.

[Lisa723]

@Mayu9 I agree with others that it's best to avoid this kind of guest altogether if you can. Nevertheless, many/most guests will not read your listing details and rules. I suggest a "no parking" sign in your driveway and a "please remove shoes" sign at the entry. This may not help much with guests who are simply rude but it will help with those who are well-intentioned but don't pay attention to details.

[Cathrine12]

Today, I just received an inquiry from a guest. When I told him the location, he said it is the place he was checking at. So I sent pre-approval for them to accept and explained the next steps for him to proceed. 

Then he suddenly scolded me over msgs and telling me I don’t understand what pre-approval tenses means. He then telling me I was asking for payment and stop using the word pre-approval. 

It came my senses that this guest doesn’t know how to use airbnb. He instead replied me that I’m agressive and rude whereas we don’t use any offensive words and instead we do apologize be inconvenience it cause him. 

He then replied again, that the pre-approval sent was to ask for payment. So, again, this guest don’t know how airbnb works. 

I also used to be an airbnb guest but I never treated the host in offensive or inappropriate manner. 

Hope airbnb do something to protect the host as well.