listing showing as unavailable but it is available

[Jim-And-Carol0]

I asked this question earlier today, never got a reply. A reservation is made at one of my rentals (Endless Summer, Keaau, HI) for Feb 19, 20, leaving 21. It says the payment is pending. I have someone who would like to reserve Feb 17 & 18, leave 19. When I clicked on pre-approve, it said those dates are not available, but they are available. How can I make it that they are available, because they are. Also what can I do abou the Feb 19-21 reservation that says payment is pending. When will airbnb attempt to run the visa card payment again and see if it clears?

[Luis-and-Tati0]

Hi @Jim-And-Carol0

Probably you have received a email from Airbnb with the problem if indeed there's a problem...
If there is a problem with the oayment you may cancel the reservation with no penailties...
here is a copy of one of the emails I received when the payment is unsuccessful

Hi Luis,
The attempt to charge your guest, ******, for the amount due for reservation ********* from Oct 4 - 9, 2015 was unsuccessful. The reservation is still active at this time, and we've sent Eden an email alert with a direct way to pay the balance.
If your guest successfully submits payment, we'll send you a confirmation email right away. If you have questions about the payment problem, you can reach out to your guest.
If your guest doesn't successfully submit payment or if they cancel the reservation before making the payment, Airbnb isn't liable for issuing your host payout. If you prefer to cancel the reservation, you can cancel without penalty at any time before the trip begins. If the reservation has started and you'd like to cancel, please send us a note.
We appreciate your understanding.
Regards,
The Airbnb Team

.

[Luis-and-Tati0]

I always try to work out all the problems with the guests to prevent any cancelation...

But this decision is ultimately with you... Specially if you already have a guest waiting to confirm...

[Cody2]

My March is completely available and yet I can't confirm a guest in any of my listings because the system believes that there is an unavailable day in there.  How do I resolve this?

[Andrej19]

Hey! I have the same problem, did you maybe figure it out? And if you did, how did you solve the problem.

Regards,

Andrej

[Lizzie]

Hello @Andrej19,

Great to meet you. I have just clicked through to your profile and I can see that you presently have 'Zagar House' active and it looks like it is bookable. Is this the one you are referring to or is there something showing which suggests that it isn't active?

Thanks,
Lizzie

[Jenny278]

I have the same issue. Did you manage to figure it out? I would love to find the answer. Thanks!