natural disaster

Hanna8
Level 1
Tucson, AZ

natural disaster

There is a wildfire near my rental property. They have not issued evacuation orders yet, but it is in pre-evacuation stage and the roads are too smokey for travel. How do I refund my clients money? It is Friday and she is supposed to check in Saturday.

1 Reply 1
Serafina0
Level 6
Minneapolis, MN

First, contact your guests if you haven't already done so. Contact Airbnb and let them know what's happening--this will surely fall under the extraordinary circumstances, in terms of cancellation, so you won't face penalties for a cancellation. Because the Guest booking fee to Airbnb is not refundable, remind them to ask Airbnb if it's possible to apply that fee to a future or alternate booking.