new reservation DOES NOT HAVE anonymized @guest.ai...

Kelly0 · ‎11-01-2016

Hi there,

I just made a new reservation today. I noticed that the itinerary DOES NOT INCLUDE the anonymized @guest.airbnb.com email address anymore.

In other words, there's no way for me to reach out to my guests via email.

This is not good. I have a 27-page online Tips & Tricks manual for my guests that is in Google Drive so I always send an email with the link to it.

Is this is a system glitch?

Thanks,

Kelly Vielmo

Dave-and-Deb0 · ‎11-01-2016

Any chance you want to share your manual? Would be interesting to look at.

Dave

David

Superhost Ambassador ~ Host Club Community Leader ~ Experienced Co-Host

Michelle0 · ‎12-01-2016

Hi, Dave! If you go to the reservation itself on the airbnb app or web platform, you can find their email by clicking on their reservation.

Deborah0 · ‎12-01-2016

This can be very easily fixed --- just ask your guest to let you know their email address. Then you can send them things via email.

new reservation DOES NOT HAVE anonymized @guest.airbnb.com in the itinerary -- not good