payout glitch random bookings paid out to wrong host

[Ed162]

Lots of glitches in the last 10 days, some payments get sent to me as usual while other apparently random ones get sent to my co host for the same listing.

The only payment method on my listings is my paypal, i then pay the co host separately, this system has worked fine for a year until 10 days ago, so far 4 different bookings were paid out to my co host ($1600).

Airbnb have told me it is a glitch but have so far not been able to resolve it and currently all payments have been stopped rather than sent to the wrong host, i am awaiting for a resolution....

many future payments are not on my transaction schedule meaning they are probably ear marked to be incorectly sent to my co host...

Its a mess, airbnb need to get on top of this.

[Lizzie]

Hello @Ed162,

Thank you for starting this topic here.

I wanted to let you know, Airbnb has now fixed the issue (apologies for the delay!), and payouts for the impacted hosts are on their way. All affected hosts will also receive an email shortly with more details.

I hope this is good to hear.

Thanks,

Lizzie

[Ed162]

Hi @Lizzie,

Thanks for update, however, i just got an email from alex at support saying that airbnb would not be re embursing me for lost payments (payments were sent to old co host and are unrecoveralble).... Alex did not mentioned at all or acknowledged the other payments which were stopped and are being held by airbnb... I need these released to me and not sent to people no longer working for me.

He has told me to start debt collection action against previous cohost to try and recover monies that were incorectly sent to other people, this glitch is the mistake of Airbnb and the company should take responsibility for the errors it made, it is not my responsibility to try and collect from old cohosts.

This total lack of accountability by airbnb for their mistakes has demonstrated that hosts cannot trust this company.

very dissapointing.

[Oliver222]

Hi Lizzie,

I wish I could say the same thing for our account. We have received no support and been left without mayor chunk of income since more than 3 weeks now. I wish they would care a bit more.

[Stephanie]

Hiya @Oliver222 ,

Sorry to hear you're having trouble with your payouts. Have you reached out to Customer support yet?

Thanks

[Claire1431]

Hi Lizzie, 

I just received a payout from September of 2016 from Airbnb and I'm not sure why. Can you help provide some clarity?

[Robert259]

Well I am also a host in Australia who is almost a month overdue a payment.

I I am recieving an email EVERY DAY telling me the payment has been released.

Like this arrived on scedule this morning as it has every morning for three weeks

all it is telling me is the expected date is being pushed out by another day.

COPY as follows. I have been a host for 5 years ......never expirienced anything like

this before,when I contact them am told "our engineers are working on it and we are monitoring your account ***Sighs and rolls eyes***

Hi Robert,

We've issued you a payout of $396.47 AUD. This payout should arrive in your account by Jun 26, 2019, taking into consideration weekends and holidays.