Can someone please help? I'm recovering from a horrible situation with a guest only to learn I'm not getting paid at all it seems. She booked 3/2-5/7 but wanted to leave early so she altered her stay to leave 4/5. I will spare you the details on how unreasonable, borderline evil she was during her stay. I was shocked to learn that the $3500 I thought was in my account was never sent and that airbnb doesnt intend to pay. I've been a superhost for 5 years and manage several apartments which means I make airbnb a lot of money. I can hardly believe I got this automated email below.
Any help would be appreciated.
Thanks,
Mary
Hi Mary,
The attempt to charge your guest, D, for the amount due for reservation HM9MFWPM28 from March 7, 2018 - April 5, 2018 was unsuccessful. The reservation is still active at this time, and we've sent D an email alert with a direct way to pay the balance.
If your guest successfully submits payment, we'll send you a confirmation email right away. If you have questions about the payment problem, you can reach out to your guest.
If your guest doesn't successfully submit payment or if they cancel the reservation before making the payment, Airbnb isn't liable for issuing your host payout. If you prefer to cancel the reservation, you can
cancel without penalty at any time before the trip begins. If the reservation has started and you'd like to cancel, please
send us a note.
We appreciate your understanding.
Regards,
The Airbnb Team