I'm so glad you shared this, @Momi0, as a balance to the many, many complaints about Airbnb and customer service that you read about here. I myself have had nothing but positive experiences. I feel acknowledged and appreciated as a Superhost, my calls have been answered with courtesy and promptness, (one or two rings) and with any minor issues I've used Twitter, and have received a timely response, often in the form of a phone call, rather than a tweet. For those who have said being a Superhost is overrated, I will continue to work hard to maintain that status, because I believe it is the reason my customer service experience has been so uniformly excellent.
Like you, I have had only wonderful experiences with guests. In fact, when asked during the review process if there's anything else I'd like to share, my standard response is - "Another wonderful hosting experience!" I would attribute my success to having a well-written listing, one that clearly describes my perfect guest, and to having enough of an exchange prior to accepting a request to establish a relationship. I also take responsibility for my property as a business owner, and see Airbnb as merely a platform that generates leads. Although I honor the privacy of my guests once they arrive, they have all come with respect for me and my property already in place. No Intant Booking for me!
When I first began hosting and startedc off by reading these forums, it left me with a sense of unease after reading of the many problems and complaints that people have had. After having maintained Superhost status for 5 quarters, I feel I have enough experience to say that the Airbnb process has been nothing but positive for me.
Thank you, @Momi0, for being a fresh voice here. It's appreciated.
Jude
Rhinebeck, NY
https://www.airbnb.com/rooms/18961523