As you can see below, I lost the work collection because airbnb states I have zero reviews when in fact I have 31. On the same note, I have an overall rating of 5.0, which is weird to have a rating with zero reviews. I called airbnb to discuss and they said there isn't a problem and that it resets each quarter; however, I have found no evidence of this happening on their site and in fact on the bottom of the page, it states that the numbers reflect the previous 365 days. When I brought this up to the airbnb guy, he just ignored what I said and said that it resets and it's not a problem. He also said I needed 5 reviews from business travelers and I said that I thought the five had to come from any guest and he said no.