We had a couple stay overnight a couple of weeks ago. She lived about 20 miles down the road, and he lived in the next town, less than 8 miles away. Anyway, they only stayed over night, went out to eat in the town where he lives. Then gave us a rating of 3 stars for both location and value, we’ve never had a value rating below 5 before, we’ve had the odd location rating of 4 before, but hey, we can’t move our house and we state quite clearly where we are in relation to our surroundings.
We don’t have any extra charges for more than one person staying, cleaning etc. We don’t provide breakfast, (clear on our listing), guests can help themselves to a large range of teas, coffees and hot chocolate and are welcome to bring and make their own breakfast. We also provide guests with top range shower gel, shampoo, conditioner, large fluffy towels, hairdryer, iron and board, slippers. Our prices are around the same per night as a basic Travel Lodge or Premier Inn, (neither of whom provide breakfast as standard) but we are over £100 cheaper than the local 4* hotels, in the top one near to us, we are over £300 cheaper! Considering the quality of our amenities, we think we offer super value.
They knew from out listing where we were located, the map shows our village even before the full address is given on booking. They chose to go back to his home town for dinner, they could have stayed more local.
They actually ticked the boxes for stylish space, thoughtful touches, great amenities, sparkling clean etc (essentially every box). Then gave us 3 stars for location and value! I am not a happy host!