seeking feedback on writing a negative guest review

[Dwina45]

This is my first post to the hosting community, and it's prompted by having to write my first negative guest review. I've read several related posts and it seems that writing an honest review that includes negative elements may not be prudent. I would like your feedback on this review before I post it. 

"At first glance the house looked like it had been cleaned so well it hadn't been touched at all! The beds were made and the towels were still on the shelf! But upon closer inspection, and verification by the guest, it turns out to be true! The beds had not been used at all during the two day stay. No problem at all, if not for the dog poop on the rug in the bedroom, pee on the glass door, and scratches in the wood door. Not enough damage to seek compensation but enough to require extra cleaning and ,to feel the need to mention in this review, unfortunately. Ashley communicated well before her stay, but during her stay she was not responsive.  I put it down to a busy schedule, however she did not let me know when she checked in or out, as requested, and she did not provide me with the information she said she would regarding leaving pets in the house alone which clearly turned out to be a problem." 

I look forward to your input. 

Thanks!

[Dwina45]

It would be pure speculation if the guest hadn't confirmed herself, after they left, that they had not used the beds at all. perhaps they slept on the floor with their own blankets, or in an RV, but they definitely didn't use the beds or the bath towels. 

[Sarah977]

@Robin4 @Dwina45 @Ann72   I would say "dog" not "pet" in case they rage about it not being a pet but a service animal.

[Kath9]

@Dwina45, how bizarre! Maybe she just rented the place for her dog to stay while she was ... who knows! Anyway, from the host perspective, writing an honest review that includes negative elements is ALWAYS prudent. We need to know! So please, just be brief, professional, factual and honest. You've already had some great advice here. Best of luck with it.

[Dwina45]

Yes, that was my conclusion too. She may not have even known about the damage if she just dropped them off and gave a cursory look before loading them up. Thanks for your response!

[Ute42]

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@Dwina45 

Congratulations.

You post a draft of your review before You submit it. Normally people do something stupid, everything goes wrong and then they come here to ask how to clear up the mess.

Your policy is much better.