the very first question asked of the guest in the review is...

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Lawrene0
Level 10
Florence, Canada

the very first question asked of the guest in the review is...

Hello, fellow hosts!

 

Last week I was a guest for three nights. Not keen on travel right now, but I had to for work. 

It was interesting to see, though, what guests are asked these days.

So, first of all, the stay went very well. The host sent daily messages asking whether everything was okay, and I replied as soon as I could every day that, yes, everything was fine. Lots of thanking each other on both sides. The usual. 🙂

 

I opened the review link at the end of the stay. The first question was,

 

"Did you feel unsafe during this stay? We would like to know what happened."

 

Good lord. Shouldn't I have notified someone immediately if I had felt unsafe? Why would I leave it to the review? Do they want me to be that sort of guest? 

Anyway, the second question was all about whether the host was misleading or I had any issues.

Screenshots of both are below. I took them because I was appalled that the accent is on the negative. "Unsafe", "misleading" -- what's that all about? 

 

In my own case, I am waiting for a review from my own guest a week ago, a local who thought I should have notified her that she might hear rumbles of thunder in the distance during her stay. Oh goody. Now she can report that she felt unsafe because she didn't think to check her weather app.

 

I feel like this is a trap. I feel like there are enough traps with the reviews that we don't need another one. 

The rest of the questions were about whether the amenities were provided, etc., but I have seen those before. It was just the first two questions that were different from last time I was a guest. Just to be clear, this was not the "survey" at the end. This was the start of the review, before the stars, before the written portion.  Here are the screenshots:

Screenshot_Airbnb_GuestReview.jpg

Screenshot__Airbnb_GuestReview2.jpg

1 Best Answer

@Lawrene0 

Hi Lawrene - i just wanted to let you know i am actively looking into this. I agree with much of the sentiment expressed. As always we need to balance the welfare and concerns of both hosts and guests, but i believe essential information can be obtained without the negative inference. we will come back when we have news. Best, Catherine

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195 Replies 195
Tresa4
Level 2
Huntington Beach, CA

I’m a relatively new host and am really unhappy to hear about this line of questioning. It makes the process seem shady - keeping hosts in the dark about what is expected of them. Being new to this, in a pandemic, with long wait times when I call with questions is nerve wracking enough.